Shipping Policy

staran shipping

Canada

Free ground shipping within Canada on complete bikes and frames to most major centers! However, we are a big country and not all couriers go everywhere - remote locations may require an additional fee. 

Before shipping your bike, we will contact you and sort out the shipping details (delivery time, depot pick-up if available in your area, etc.).  If you live in a remote location, we will provide you a shipping estimate prior to shipping the bike (or prior to purchase, just ask).  No surprise shipping costs here.

Bikes are built on demand and take approximately 3 days to build upon order. Transit times are additional and can be estimated below.  Please add 1 day for rural deliveries.

Location Transit Time (days) Location Transit Time (days)
BC   Ontario  
  Vancouver  4   Major Cities 1
  Victoria 5   Other 2
  Interior 4 Quebec  
  Northern BC 5   Montreal 2
Alberta     Other 3
  Calgary/Edmonton 3 NS/NB/PEI/NL  
  Other 4   Major City 2
Saskatchewan/Manitoba 3   Other 3

 

Accessories

Many accessories can only be sold with a complete bike, in which case shipping is free.  If you order an accessory without a bike, you will be contacted about shipping costs before the order is confirmed.

US/International

Unfortunately, at this time shipping overseas or to the US is not free.  If you are interested in Staran bike please contact us for an estimate.  Depending on your country there may be additional tariffs applied to the cost of your bike.  

We are not in the business of making money from mystery shipping and handling charges or tariffs, so we will show you exactly how any additional costs were calculated.  We’ll even cover the first $100 CAD of shipping on international orders.

Return Shipping

We ship to you, you ship to us. Deal?

Don't fret though, if something goes wrong we are here to help.  Often components can be returned without the whole bike, which is way cheaper. Sometimes these can even be sent directly to the factory and bypass us all together, which gets you back riding faster.  

Regardless, we can use our buying power to assist with getting you the lowest rate possible in the rare event you need to ship anything back to us.