staran help

Just because we are an online company doesn't mean we are not here for you! Check our videos, FAQ, and Owner's Manual to get you started

Please contact us via our contact window at anytime with questions.


Buying a bike online should be easy.  That's why Staran Cycles offers a 30-day return policy.  Get you new Staran bike, make sure it fits, take it around the block show your riding buddies.  If you are not happy and we cannot correct it for you (warranty or otherwise), contact us for an RMA and send it back.  Consult our Shipping Policy for further details.
We are fair people and like fair customers.  Some light use is OK!  We may request pictures first.  If you are trying to return a bike that has been abused or where components are excessively worn or broken, please don't.   These bikes will not be accepted or credited and will be charged or returned, at your expense.


We pride ourselves only spec'ing the best components.  If you need simple support or tuning guides please see these handy links for the latest and greatest info.